Jill Poulston

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Dr. Jill Poulston

School of Hospitality and Tourism 
Faculty of Applied Humanities 
Auckland University of Technology 
Auckland, New Zealand 
Phone: 921 9999 ext 8488
Email: jill.poulston@aut.ac.nz

Biography

Jill Poulston is the Head of Department (Hospitality) and Senior Lecturer in the School of Hospitality and Tourism at AUT. Her doctoral study was of ethical issues and workplace issues in hospitality, an interest stimulated after some 15 years management experience in the New Zealand hospitality industry.

Jill’s areas of expertise and interest include hospitality human resources, training, workplace problems, working conditions, staff turnover, ethical issues, alcohol service and consumption, sexual harassment, theft, and deviant behaviour generally. She has presented her work at conferences in New Zealand, Australia, Greece, England and Scotland, has published several research articles on her area of interest, and is developing research in the area of lifestyle labour and the sacrificial nature of labour.

Jill and Prof Nigel Hemmington head the Hospitality Research Programme Area.

Qualifications

PhD -Topic: Ethical issues in the New Zealand Hospitality Industry  - Auckland University of Technology, 2005

Master of Hospitality Management - Griffith University, Australia, 2001

Bachelor of Arts - Massey University, 1997

Teachers' College Diploma – Secondary Christchurch Teachers' College, 1973


Publications

Poulston, J. (2009). Taking feng shui seriously. Paper presented at the 18th Annual CHME Research Conference, Cavendish Hotel, Bournemouth, England.


Poulston, J. (2009, 13/15 May). Death by hospitality: beyond the call of duty. Paper presented at the 18th Annual CHME Research Conference, Cavendish Hotel, Bournemouth, England.


Poulston, J. (2009). Ethical Issues and Workplace Problems in Commercial Hospitality. Saarbrucken, Germany: VDM Verlag Dr Muller.


Poulston, J. (2009) Working conditions in hospitality: employees' view of the dissatisfactory hygiene factors. Journal of Quality Assurance in Hospitality and Tourism. 10(1), 23-43


Poulston, J. (2008). Rationales for employee theft in hospitality: excuses, excuses. Journal of Hospitality and Tourism Management (15), 49-58.


Poulston, J. (2008, 14/16 May). Hospitality employees' views on the unsatisfactory hygiene factors. Paper presented at the 17th Annual CHME Research Conference, Strathclyde University, Glasgow, Scotland.


Poulston, J. (2008, 12/14 February). Sexual behaviour and harassment in hospitality: 'just good fun - nothing serious'. Paper presented at the Proceedings of 18th Annual CAUTHE Conference: Tourism and Hospitality Research, Training and Practice, Surfers' Paradise, Australia.


Poulston, J. (2008). Hospitality workplace problems and poor training: a close relationship. International Journal of Contemporary Hospitality Management, 20(4), 412-427.


Poulston, J. (2008). Metamorphosis in hospitality: A tradition of sexual harassment. International Journal of Hospitality Management, 27(2), 232-240.


Poulston, J. (2007, 11/14 February). Employee theft in hospitality: causes and excuses. Paper presented at the Proceedings of 17th Annual CAUTHE Conference: Past Achievements, Future Challenges, Sydney, Australia.


Milne, S., Harris, C., Poulston, J., Williamson, D., Neill, L., & Clark, V. (2006). Food and Beverage Service Sector Productivity Study: NZ Tourism Research Institute, funded by Department of Labour, New Zealand.


Poulston, J. (2006, 25/28 October). The benefits of training. In P. Tsartas, E. Christou & M. Sigala (Eds.), 24th EuroCHRIE Congress: In search of excellence for tomorrow's tourism, travel, and hospitality. Thessalonki, Greece: University of the Aegean


Poulston, J. (2005). Constructive dismissals in hospitality: perceived incidence and acceptance. International Journal of Hospitality and Tourism Administration, 6(1), 11-26.

Presentations
  • Schitko, D., & Poulston, J. (2010, 8/11 February). Serving those less able: Are we up to it? Accommodating aging and disabled travellers. Paper presented at the Proceedings of 20th Annual CAUTHE Conference, Hobart, Tasmania, Australia.
  • Poulston, J., & Jenkins, A. (2009, 16/17 November). Getting on in hospitality: A preview. Paper presented at the New Zealand International Hospitality Management Conference, Bay of Plenty Polytechnic, Tauranga, New Zealand.
  • Poulston, J. (2009). Taking feng shui seriously. Paper presented at the 18th Annual CHME Research Conference, Cavendish Hotel, Bournemouth, England.
  • Poulston, J. (2009, 13/15 May). Death by hospitality: beyond the call of duty. Paper presented at the 18th Annual CHME Research Conference, Cavendish Hotel, Bournemouth, England.
  • Poulston, J. (2008, 14/16 May). Hospitality employees' views on the unsatisfactory hygiene factors. Paper presented at the 17th Annual CHME Research Conference, Strathclyde University, Glasgow, Scotland.
  • Poulston, J. (2008, 12/14 February). Sexual behaviour and harassment in hospitality: 'just good fun - nothing serious'. Paper presented at the Proceedings of 18th Annual CAUTHE Conference: Tourism and Hospitality Research, Training and Practice, Surfers' Paradise, Australia.
  • Poulston, J. (2007, 11/14 February). Employee theft in hospitality: causes and excuses. Paper presented at the Proceedings of 17th Annual CAUTHE Conference: Past Achievements, Future Challenges, Sydney, Australia.
  • Poulston, J. (2006, 25/28 October). The benefits of training. In P. Tsartas, E. Christou & M. Sigala (Eds.), 24th EuroCHRIE Congress: In search of excellence for tomorrow's tourism, travel, and hospitality. Thessalonki, Greece: University of the Aegean


Full Curriculum Vitae

 Jill Poulston's CV